This program covers supplies directly related to the management of:
- A colostomy, ileostomy or urostomy
- Internal, external or intermittent catheterization
- Incontinence (clients confined to a wheelchair or who are catheterized or have an ostomy only)
This program does not cover:
- Gloves used for general patient care
- Sterile gloves
- Intestinal remedies and other over-the-counter medications
- General-purpose moisturizers
- Prescription drugs
- Dressings for wounds other than an ostomy site
- Pouch covers
- Room deodorants
- Rubbing alcohol or alcohol swabs
- Antiseptic
- Scissors, stoma hole cutters when not provided with the appliance
- Medicated and non-medicated wipes
- Anti-diarrheal products
- Bowel prep products
- Stool softeners
- Any products not directly related to the management of an ostomy, catheterization or incontinence
- Incontinence products for clients who do not meet the eligibility criteria
Please note:
- Eligible services are paid monthly.
- Quantities and frequencies are monitored and may be restricted.
- Brand-name products will only be considered when generics aren’t available or don’t meet your medical needs.
For details, see the Ostomy/Incontinence Policy.
Make an appointment with your doctor, nurse practitioner or an enterostomal therapist. They will complete the Ostomy and Incontinence Application Form to prescribe the products you need.
The medical professional will give you the form to take to the pharmacy or medical supplier of your choice or will fax it to a supplier on your behalf.
The pharmacy/supplier will forward the application to Health Services.
Health Services will review your application. If approved, Health Services will give the supplier a specific list of the approved products, quantities, prices and billing frequencies. They will notify your case manager or social worker, if they have been involved in your request.
The supplier or your case manager or social worker will notify you of the decision.
The pharmacy or medical supplier will bill Health Services directly every month.