About (Long Description

Welcome to the CommunityCareNB Resource Centre. Here you will find tools and guides to help you use and get the most out of CommunityCareNB.

The CommunityCareNB Partner Portal is a new online tool for service providers to interact with Social Development in support of our common clients. It is designed to reduce administrative burden and complexity, making it easier for our staff and partners to support the people we serve.

With the CommunityCareNB Partner Portal, you can:

  • Receive and respond to requests for services,
  • Submit incident reports and updates,
  • Request service changes, and
  • Submit service confirmations.

This launch marks the beginning of the Partner Portal, with many more features, tools, and resources to be added over time. These online processes will replace the old paper and phone-based methods, reducing delays and errors.

To start, there will be three types of users in CommunityCareNB, each with access to specific functions and tools:  

  • Care Coordinator: This user receives service requests, confirms services, submits incident reports, and communicates with Social Development about active clients (e.g., requests changes).
  • Finance Coordinator: This user submits invoices and ensures payment for services.
  • Care + Finance Coordinator (combined role): This user handles both financial and care coordination tasks. This role is common among service providers with fewer administrative staff.

 

Updates

System updates and new features

Discover the latest features and system updates in CommunityCareNB.

 

December 18, 2024

Video Url

 

Previous system updates & new feature discussions

Below are links to earlier recorded sessions where we discussed system updates and new features. For the most recent update, please refer to the video above.

 

-------------------------------------------------------------------------------------------

 

Huddle updates

Below, you'll find a link to the agenda and updates from our huddles. See what's new and catch up on what's been discussed.

 

Helpful tips

Find answers to common questions and practical tips for using CommunityCareNB. We'll add new tips regularly, so check back often for updates!

 

 

Resources

In addition to the training provided, you can access the User Guides, Quick Reference Guides, and Frequently Asked Questions for quick answers or step-by-step instructions within the Partner Portal. These documents are organized into three categories:


Partner Portal Overview

The following guide will help you:

 

-------------------------------------------------------------------------------------------

 

Resources for Care Coordinators

The following resources will show you how to:

Video Url

 

-------------------------------------------------------------------------------------------

 

Resources for Finance Coordinators

The following resources will show you how to:

Video Url

 

Need help? Contact us.

General Support Inquiries 

If you experience any issues when using CommunityCareNB, you can request support by:

Email: communitycaresupports@gnb.ca  

Please provide a description of your issue in your email and let us know how you prefer to be contacted (phone, email, or video call). If you'd like a call, please include your phone number.

 

Help with Partner Portal User Accounts

If you need to add, modify, or deactivate a user account follow the steps below: 

 

 

About (Short Description)
Welcome to the CommunityCareNB Resource Centre. Here you will find tools and guides to help you use and get the most out of CommunityCareNB.
Add an Image (Large 800 x 450)
personne utilisant un ordinateur portable
Contact Information
pageScope
Searchable
Off