Welcome to the CommunityCareNB Resource Centre. Here you will find tools and guides to help you use and get the most out of CommunityCareNB.
The CommunityCareNB Partner Portal is a new online tool for service providers to interact with Social Development in support of our common clients. It is designed to reduce administrative burden and complexity, making it easier for our staff and partners to support the people we serve.
With the CommunityCareNB Partner Portal, you can:
- Receive and respond to requests for services,
- Submit incident reports and updates,
- Request service changes, and
- Submit service confirmations.
This launch marks the beginning of the Partner Portal, with many more features, tools, and resources to be added over time. These online processes will replace the old paper and phone-based methods, reducing delays and errors.
To start, there will be three types of users in CommunityCareNB, each with access to specific functions and tools:
- Care Coordinator: This user receives service requests, confirms services, submits incident reports, and communicates with Social Development about active clients (e.g., requests changes).
- Finance Coordinator: This user submits invoices and ensures payment for services.
- Care + Finance Coordinator (combined role): This user handles both financial and care coordination tasks. This role is common among service providers with fewer administrative staff.
Resources
In addition to the training provided, you can access the User Guides, Quick Reference Guides, and Frequently Asked Questions for quick answers or step-by-step instructions within the Partner Portal. These documents are organized into three categories:
Partner Portal Overview
The following guide will help you:
- Find your way around the partner portal
- Understand important terms,
- Identify and use portal icons, and
- Log in to your account.
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Weekly Huddle updates
Below, you'll find a link to the agenda and updates from our weekly huddles. Check back weekly on Thursdays to see what’s new and to catch up on what’s been discussed.
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Resources for Care Coordinators
The following resources will show you how to:
- View, accept and/or decline service requests,
- Send an incident report,
- Share an observable change, and/or
- Request a change to current services (adjust, pause, cancel).
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Resources for Finance Coordinators
The following resources will show you how to:
- View active service requests that can be billed,
- Download a list of services available for payment,
- Record services provided, and/or
- Submit and validate services for payment.
Need help? Contact us.
General Support Inquiries
If you experience any issues when using CommunityCareNB, you can request support by:
Phone: 1-888-487-5050
Email: communitycaresupports@gnb.ca
Please provide a description of your issue in your email.
Help with Partner Portal User Accounts
If you need to add, modify, or deactivate a user account follow the steps below:
- Complete the Service provider account setup & updates form
- Email your completed form to communitycaresupports@gnb.ca
Weekly Huddles
Join our weekly huddles to share your ideas, feedback, and questions. Your experience with the Partner Portal is important to us, and your input will help us make improvements over time.
